Our Commitment & Principles
A lot of things have changed for M & L Industries during the past 64 Years of Business… Products, Employees, Locations and Service, but during that time one company principle has remained the same: To Meet or Exceed the Customer’s Needs.
“We are committed to, above all else at M & L Industries, that our customers be treated as a neighbor and a friend,” says Marvin Marmande Sr., and that philosophy and commitment is carried on today in his son Steven. “We have never taken our focus off our customers because they are the ones for the past 65 years that have made M & L Industries so successful. Our customers can trust us to be there when they need us.” We strive for our customers to feel relaxed and welcomed as soon as they step foot in our dealership.
“Our original principles of honesty, providing service that’s second to none and going beyond all limits to satisfy our customer’s needs are as strong today as they were in 1953. Those principles will continue well into the future,” said Steve Marmande, President. “We’re proud of our employees and their dedication to our customers. We have always had an extremely low turnover amongst our employees and they are a key component to our success through all of these years.” The Marmande’s echo the belief that “Our customers are our neighbors and friends and we want them treated as such. Like a family, our company takes great pride in the fact that our customers can trust us to be there when they need us. All of our officers and employees have the willingness to go beyond the sale to assure customer satisfaction. We want our customers to walk away with a positive experience.”